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May 5, 2018

It is an individual’s right to select a shop for repair following an accident. One should not be pressured into allowing an insurance company to dictate where a vehicle is repaired. Direct repair program contracted shops are to be avoided. One should not trust an insurance adjuster when recommending a shop. Do not let the insurance company profit at the risk of not having your vehicle repaired properly and safely.

Insurance companies dictate and control the claims process. It starts with the repair of vehicles. Most people insist that the adverse driver’s insurance company pay for the repair cost, not realizing this is the wrong thing to do. This allows for steering or pressures the shop selected to cut corners or utilize aftermarket parts. Here’s a typical conversation occurring between an insurance adjuster and vehicle owner.

Adjuster: “You have chosen to have your vehicle repaired at ABC Auto Body?”

Owner: “Yes, they were highly recommended. I hear they do really go work. My friend had his vehicle repaired there last year.”

Adjuster: “We’ve had problems with them of late.”

Owner: “How so?”

Adjuster: “They seem to be overcharging. We only have to pay what is reasonable. I am afraid that you will get stuck with some of the bill because of how much they charge.”

Owner: “That’s not fair. I didn’t cause the accident. It was your driver’s fault.”

Adjuster: “We will take care of this for you. We have a shop we work with not far from there. We can take care of everything. We will make sure you have a rental. We will make sure the vehicle gets taken there without charge to you. We will make sure all the cost of repairs is covered. We will make sure they guarantee the work.”

Owner: “Are you sure about ABC? I really would like to get it done there?”

Adjuster: “Absolutely.”

And just like that the vehicle is picked up by the insurance company’s contracted shop only to likely not be repaired properly and slapped on with potentially warranty, nullifying parts. Though the insurance adjuster offered to guarantee the work he artfully said nothing about the same. He didn’t say the insurance company would guarantee the work, but only that the shop would. Every shop guarantees their work. Nothing additional was provided.

The insurance company did not want the individual getting his vehicle repaired at ABC shop because the adjuster knew they were independent, going to be looking out for the individual’s best interest and not the insurance company’s. The insurance company didn’t have a contract to control the cost of repair with ABC Shop and this meant they would have to pay the real cost of repairing the vehicle.

Direct repair programs have emerged in the body shop business similar to HMO’s with the medical profession. Insurance companies hope to save several hundred dollars on the cost of repair. They pressure the contracted shop to do as they say and this does not bode well for the consumer or the integrity of the vehicles repaired. Though several hundred dollars may not seem like much, multiplied out by thousands if not millions of vehicles this saves the insurance companies a fortune.

It is an individual’s right to select a shop for repair following an accident. One should not be pressured into allowing an insurance company to dictate where a vehicle is repaired. Direct repair program contracted shops are to be avoided. One should not trust an insurance adjuster when recommending a shop. Do not let the insurance company profit at the risk of not having your vehicle repaired properly and safely.

Find more like this: Personal Injury

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“Amazing people, they had my claim for about a week before they were able to get my truck totaled out. Otherwise I would have been stuck with a truck that had heavy front end damage if they hadn’t stepped in to help me. I tried to deal with my insurance company myself for over a month and that got me nowhere, all I got was a massive headache and a messed up truck. They are very professional and act quickly on your claim. I highly recommend them to anyone who is looking for help.”

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“I was in an accident and decided to call Wattel and York. After months of going to a Chiropractor, I finally felt better. When it came time for settlement, the insurance company was making an offer I wanted to accept, Mr. Wattel advised against it and felt the insurance company was shortchanging me. He recommended I file a lawsuit and that will get them to cave. Well, Dave filed suit, and sure enough, the insurance company increased their offer by $4,000! I am very satisfied with how my case was handled.”

Nardeasha S.


“Wattel & York were flat out outstanding with my personal injury case. They made the process painless and kept in constant communication throughout the entire time. Any questions I might’ve had were promptly answered and detail oriented. They gave me crucial advice that I would’ve otherwise not been aware of. I couldn’t have asked for more from them. Put your trust in these guys, you won’t be disappointed. Thanks Wattel & York.”

Mattew P.


“Thank you so much for all your hard work on our behalf! Thinking I could handle it on my own, I was originally reluctant to take my accident claim to an attorney. But I am SO glad I called you instead. Your people were always helpful, pleasant and responsive at every step along the way. You represented us with honesty and integrity and made a traumatic experience as painless as it could be. And best of all, you helped us get a settlement that was fair and far more than I could ever have negotiated on my own! I highly recommend Wattel &York to anyone who has suffered a personal injury.”

Cathy M.

“I was the passenger in a vehicle that was 'T- Boned' at an intersection in 2014. The issues of responsibility and recovery became a difficult and convoluted confusion. I really needed help. This Team at Wattel and York walked me patiently and encouragingly through difficult months, sorting through issues and finally arriving at a satisfactory conclusion. I especially want to name two great and encouraging "warriors" of Wattel and York who directed me along the way..Brian Torba and Melissa Patterson..to them and the whole team I say "Thank You" with heart felt gratitude. Sincerely, God Bless You.”

Robert G.

“Honesty. Integrity. Transparency. Partnership. Wattel & York brought all of these qualities and more to my accident case. I'd love to thank all of the team members who helped me with the process: David Guzman, who conducted the initial interview in my home, Aly Shomar-Esparza, who seamlessly guided me through paperwork and filings, Debbie Harrach, who conducted final review, paperwork revisions and scheduling, and Thomas Grisoni, who counseled me before and attended my deposition. I never felt alone during the arduous process and always knew there was a professional team looking out for my best interest. I highly recommend Wattel & York if you are unfortunately involved in an accident that was not your fault.”

Russ W.

“I was a passenger in a car that got t-boned a few years ago and got a huge gash. I didn't know a lot about lawyers, so I basically just picked one on the flip of a coin. I called Wattel and York and they explained everything, I went into the office and filled out paperwork. Got treatment on my gash over the time I worked with them, glad I did as it opened back up a couple times and bled. They did really good, got me the maximum amount of money, and made sure I was well taken care of. I was updated from time to time so that was good. The only thing I might change is I never got to thank or talk to my lawyer. I think it was because I was already used to dealing with the lady at their Glendale office so they just kept her as my point of contact. So it's okay, I'll thank them with a good review. The last thing I could say about them is months after I thought my case was over they called me and said they had another check for me for a few hundred dollars. Apparently, they negotiated with the hospital I went to after the accident. It was a nice surprise and shows they really had my interests in mind.”

Trent B.

“Wattel & York has been great for me in the past few years. I was involved in a really bad accident while I was on Active Duty in Yuma, Arizona and they have been patient with me every step of the way through a very long process. I would recommend them to anyone thank you for all your help.”

Levy G.

“Appreciate David taking the time to speak with me. He was most kind. From the front line with the receptionist, to him, the firm was a class act all the way around.”

Claire B.

“Dave Wattel represented me and my son on a Personal Injury case from a motor vehicle accident back in 2009. Jake P. handled my deposition and Dave did the Quarterbacking. The insurance company hired NFL referee Ed Hochuli's firm to try and deny our claim. But Wattel & York made it look as easy as Tom Brady on the football field. The result was more than acceptable and my son and I were compensated for our injuries and rehabilitation. Dave Wattel cares about his clients. If I ever find myself in a situation like this again, Wattel & York will be on speed dial!!”

Vince C.

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